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Terms & Conditions

Radiator World Trading, Warranty & Claims and Terms & Conditions

  1. Definitions
    • 1.1. The “Buyer” means the Account Applicant or the person who buys or agrees to buy Goods or Service from the Company.
    • 1.2. The “Company” means RADIATOR WORLD Online Sales
    • 1.3. “Conditions: mean the terms and conditions of sale set out in this document and any special conditions agreed in writing by the Company.
  2. Price of the Goods or Service
    • 2.1. “Price of the Goods or Service” shall be the Company’s price applicable on the date the Goods are confirmed as ordered.
    • 2.2. The Company reserves the right to change prices without prior notice.
  3. Terms of Payment
    • 3.1. Subject to any special terms agreed to in writing between the Buyer and the Company, the Company shall be entitled to invoice the Buyer for the price of the Goods on or at the time of delivery.
    • 3.2. If the Buyer and the Company have agreed to have a trading account, then the account must be paid within 30 days from the end of the previous month.
    • 3.3. At the discretion of the Company, interest @ 24% per annum will be charged on any account not paid within 30 days form the end of the previous trading month.
    • 3.4. The Company reserves the right to recover from the Buyer all costs and charges and expenses however incurred in collecting payment of any overdue account.
    • 3.5. Discounts, of any type, apply to applicable items only. In order for a Customer to receive any discount for which they may be eligible, the Customers account must be kept within our normal trading terms and a MINIMUM of $1000 must be spent within the relevant Statement period.
    • 3.6. Subject to any special terms agreed in writing between the Buyer and the Company, the Company shall be entitled to accept electronic credit card as payment for the Goods. Payment must be cleared before the Goods are dispatched.
  4. Title To Goods
    • 4.1. The legal and equitable title to any property of the Goods will not pass until electronic payment or account payment has been cleared.
    • 4.2. Risk and title in the Goods passes to the Buyer upon delivery of the Goods to the nominated Delivery Address.
  5. Delivery of the Goods
    • 5.1. All delivery times advised by the Company to the Buyer are estimates only, and the Company shall not be liable to the buyer or any other parties for late delivery or non-delivery.
    • 5.2. No delay in delivery or dispatch of the Goods shall relieve the Buyer of its obligations to accept or pay for the Goods.
    • 5.3. The Company reserves the right to deliver a portion and deliver by portion shall not entitle the Buyer to repudiate the Contract.
    • 5.4. Delivery will have taken to have occurred when the Goods are off loaded at the Buyer’s premises or (where Goods are collected form the Company) upon collection by the Buyer or his agent.
  6. Cancellation and Returns
    • 6.1. No order may be cancelled on line by the Buyer except with the consent in writing of the Company and on the condition that the Buyer will indemnify the Company against any losses resulting from such cancellation.
    • 6.2. Orders may only be cancelled if delivery has not taken place within 5 working days of order confirmation and the Company has been notified.
    • 6.3. If you have any delivery or supply concerns please advise your nearest or nominated branch immediately.
    • 6.4. If it is agreed the Goods are to be returned. You will be supplied with Return Authorisation Number. Please ensure the RAN authorisation number and or Return Authorisation document is attached with the returned goods. Failure to secure a Return Authorisation Number and or label the goods with RAN number will result in account credit processing delays.
  7. Refunds
    • 7.1. In all cases the circumstances supporting the claim for a refund must be discussed with your nominated branch.
    • 7.2. Where the circumstances arise where a refund is deemed appropriate, please note the following:
    • 7.3. On Line Credit Card transactions can only be credited by reversing (electronically) crediting the original transaction
    • 7.4. On Line Account Sales can only be credited against the original account against the original transaction.
    • 7.5. The buyer must obtain from the Company. A Return Authorisation Number (RAN) . Regardless of whether the goods have or have not been supplied. Failure to secure a Return Authorisation Number and or label the any goods returned with RAN number will result in account credit processing delays.
    • 7.6. The Buyer will only be eligible to return goods purchased within 30 days of supply date.
    • 7.7. The Buyer will be liable for the costs of returning the Goods and any costs of remedying Goods not returned in a saleable condition and in original packaging.
    • 7.8. The Company reserves the right to make a handling and restocking charge of 10% or $20.00 whichever is on all goods returned for credit. If the Goods are being returned under Warranty then no restocking fee will apply.
  8. Force Majeure
    • 8.1. In the event that the Company is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control, such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of Third Parties to deliver the Goods, the buyer shall be relived of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.
  9. General
    • 9.1. Any contract shall in all respects be constructed and operate as an Australian contract, and in conformity with Australian law.
    • 9.2. If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such findings will not affect the validity or enforceability of the remainder of these terms and conditions.
  10. Company’s Custody of Buyer’s Goods
    • 10.1. Any property of the Buyer under the Company’s custody or control shall be entirely at the Buyer’s risk in regards to loss or damage caused to the property or by it
  11. Privacy and Security
    • 11.1. Personal information collected will be used for the purpose of processing the order, and may be shared with a third party delivery agent for the purposes of delivering your order.